Business Process Improvement

Take your business to the next level and achieve your strategic objectives.

Problems surrounding missed deadlines, poor quality, process issues, overtime and rising costs all hint at the opportunity for business process improvement (BPI). Unfortunately, BPI often takes a back seat to the daily demands of running the business—giving way to ongoing inefficiency, lost opportunities and the six most expensive words in business: "We've always done it this way."

Change can be hard. Employees could be resistant, at least at first, and your staff may be too close to the problems to be able to fix them.

Partnering with an objective third party who knows how to manage change makes all the difference.

Improvement begins with a process review

Experienced RSM professionals review your organization's processes. We help you define your critical success factors and determine the best course of action. Our process improvement approach addresses six basic questions for each process:

  • Is the process defined, documented, communicated and consistently followed?
  • Does everyone understand who, what, when, where, why and how?
  • Is there a system in place to manage the process?
  • Is that system consistently applied across groups?
  • Is the current process efficient and effective?
  • Based on our experience and knowledge of best practices, could we streamline or reengineer the process to add value—for the process, the product or the customer? 

The answers to these questions will help determine the steps needed for improvement. And the benefits of improvement can be significant, from cost reductions and increased productivity to:

  • More accurate information
  • An improved customer experience
  • Improved employee experience due to less frustration with inefficient processes
  • More seamless work flow across work groups and departments
  • Accelerated responsiveness
  • Better use of technology
  • Less paperwork and fewer manual activities
  • Practical insights, resulting in continuous improvement

To effect real change requires specialists who understand your industry and sector. We bring the right industry professional to your situation, enabling us to help you increase efficiency, reduce costs and grow your bottom line.

Our proven engagement methodology and tools assist us during the Discover phase as we learn about your goals, objectives and daily challenges associated with people, process, and technology. You are an active participant in the process of co-developing your improvement Roadmap—the action plan to get your organization functioning the way it should.

Why RSM?

Business process improvement calls for extensive industry experience and knowledge. We have professionals with years of experience in almost every industry. Based on this experience, we share leading practice recommendations with you and your staff, helping you save time and money and more easily achieve your strategic business objectives.

Unlike many firms, RSM offers comprehensive, integrated capabilities in risk advisory, financial advisory and technology. We leverage this diversity to provide you with real value throughout the business process improvement process.

Don't settle for inefficient, cumbersome and costly processes. Give RSM a call.



State agency turns to RSM to help improve asset management strategy

To improve their asset management strategy, a state agency partnered with RSM to develop a focused asset management function.

  • February 28, 2014


Helping a distributor turn growth into profit through process improvement

Learn how this distributor improved its operations and customer service by redesigning its space, processes and quality controls to minimize errors.

  • December 06, 2013


Transform your finance functions: 3 strategies to improve performance

Join RSM to learn how to optimize your finance functions and overcome many of the issues and challenges you face day-to-day.

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Success at automated lending isn’t automatic

Learn how proper strategy and implementation can help you realize all of the benefits of online lending.

  • /content/mcgladrey/en_US/about/profiles/linda-mackey-krygier, Christina Churchill
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  • February 09, 2015


Bank restored from CAMELS 5 to a 2

Case study focuses on how a struggling bank ascended from CAMELS 5 to a 2 thanks to its dedicated leadership and RSM’s banking professionals.

  • June 04, 2014


Project management for new system implementation

RSM's combination of technical and industry experience made the difference in this credit union's loan origination system implementation.

  • June 17, 2014


New scorecard process helps validate grants of nearly $5 million annually

A state housing agency improves grant decision-making process by implementing a new scorecard process.

  • April 11, 2014


Optimize the financial close: Uncover more timely and actionable data

By evaluating people, processes and technology, organizations can optimize the close process, transitioning it from a burden to success.

  • Daniel Wheadon, Kyle Pochini, Sean Coffey
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  • September 04, 2014


Finance transformation in the pharmaceutical industry

Commercializing new drugs is more challenging than ever, but increasing focus on your finance function can better manage a difficult business model.

  • Daniel Wheadon, James Cashin, Peter Emerling

How can we help you?

Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.

Rapid Assessment®

Learn more about this "quick-hit" diagnostic of your critical areas of operations.