Unified Communications

Leverage the power of unified communications aligned with your business strategy.

Aging phone systems and multiple providers can make it difficult for employees to communicate—with each other and, more importantly, with your customers. The cost of maintaining and managing these systems can be too high and extremely time consuming.

We help you determine whether your system needs to be replaced or just updated and whether a unified communications environment makes sense for your business.

Transform your business through unified communications
A robust unified communications system replaces disparate systems with single-number reach, seamlessly integrating phone, instant messaging, video conferencing and data networks. It can enable powerful teleworker solutions and smartphone integration with apps that improve productivity and enhance customer satisfaction.

As if that weren’t enough, unified communications may help lower your telecom system’s total cost of ownership.

Your business needs come first at RSM
At RSM, telecommunications professionals listen before discussing specific systems or manufacturers. We make sure we understand your business strategy and needs. In many cases, we recommend a telecom assessment to determine whether your existing network infrastructure can support a collaborative workspace before you invest in a system upgrade or purchase a new one.

If you decide to move to unified communications, we help you leverage the power of the newest Voice over Internet Protocol (VoIP) solutions.

We can assist you with the following:

  • VoIP feasibility and assessment services
  • Phone system design and replacement
  • Mobility solution deployment
  • Managed phone services—24x7x365
  • Call center analysis and design
  • Carrier consulting and project management
  • Audio, Web, and video conferencing solutions

The RSM difference
RSM consultants are telecommunications professionals and business analysts. We work with clients across the nation and maintain strong relationships with a variety of manufacturers, including Cisco Systems, Microsoft, Avaya and ShoreTel. We focus on providing you with the right solution—not a system we happen to sell.

If it’s time to align your business strategy with a telecom solution, it’s definitely time for RSM. Give us a call.

Fabricator increases customer service and reporting capabilities with fully networked telecommunications platform
RSM implemented an integrated communications platform for Apache's high-volume call center, alleviating access and reporting concerns while increasing customer satisfaction.

The Five Persisting Myths of Voice over IP and IP Telephony
IP-based telephone systems have been implemented by many businesses and the trend is continuing at a rapid pace, largely due to several cost and efficiency benefits. Still, some companies have concerns about the technology that may not be accurate.

How can we help you?

Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.

Rapid Assessment®

Learn more about this "quick-hit" diagnostic of your critical areas of operations.