Unified Communications Case Studies
Outdated and disparate telecom systems can make it difficult to communicate with employees and customers. We help organizations determine whether they should replace or update their systems, and whether a unified communications environment makes sense for their business. By seamlessly integrating phone, instant messaging, video conferencing and data networks, clients have achieved improved real-time and historical reporting, increased mobility capabilities, and better intelligence to make staffing decisions.
RSM implemented an integrated communications platform for Apache's high-volume call center, alleviating access and reporting concerns while increasing customer satisfaction.
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