United States

Managed IT services improves financial institution's network stability

CASE STUDY

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Overview
Established in 1879, Goppert Financial Bank (Goppert Financial) is a community bank with four locations in suburban Kansas City, Mo. It's grown significantly in past years. As of the end of 2011, Goppert Financial had more than $71 million in assets, with a net income increase of 12.1 percent in 2011.

Background
The bank had been outsourcing their IT operations, but had grown dissatisfied because of lack of attentiveness and a low level of network support. As a result, Goppert Financial didn't score as well on regulatory exams as they hoped, and they began searching for a new IT partner that would deliver better service and be more responsive.

Project
Goppert Financial management selected RSM's managed IT services program to help them maximize their return on their technology investments. The RSM team began the project with a needs assessment to determine the bank's desired results and level of support required, taking time to evaluate and understand their network and unique user environment.

RSM acts as Goppert Financial's full-time IT staff, managing and monitoring their networks, maintaining a secure environment and upgrading and patching their network, when necessary. RSM maintains an internal presence at the bank, and an external help desk function handles technology issues from printing problems to resetting passwords. RSM's managed IT services provides Goppert Financial with seamless access to qualified IT personnel, allowing their internal employees to focus on the bank's main goals.

RSM monitors Goppert Financial's IT systems remotely, 24 hours a day, uncovering and preventing problems before they can become serious. The team also performs software updates and advises the bank when new hardware and software expenditures are necessary. In addition, RSM conducts quarterly reviews of Goppert Financial's network performance and advises the bank's steering committee, helping the bank holding company make wise decisions regarding their technology.

Outcomes
The RSM program platform has resulted in the following benefits for Goppert Financial:

  • A more stable, efficient and effective network
  • Better regulatory exam results
  • More satisfaction from end users
  • Increased dependability and redundancy from new technology applications
  • More efficient backups, with periodic checkups
  • Significant cost savings

They said it
"RSM's managed IT services have been a significant asset. It's helped us alleviate issues related to network stability and efficiency and had a positive impact on our regulatory exams."

- Dusty Goppert, Assistant Vice President, Goppert Financial Bank