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Case Study

Microsoft Dynamics CRM Case Studies

RSM implements Microsoft Dynamics CRM solutions for sales automation, customer service issue management and better company-wide visibility.




RSM Services

Service offerings

RSM offers comprehensive services for Microsoft Dynamics CRM from implementation and setup to SQL Reporting Services, upgrade and integration.


RSM Services

CRM for customer care

Microsoft Dynamics CRM supports customers before, during and after the sale. This includes field service, call center and customer service functions.


RSM Services

Social CRM

Microsoft Social Engagement, within Microsoft Dynamics CRM, allows you to listen, analyze and drive engagement.


RSM Services

Accelerators for Microsoft Dynamics CRM

RSM's Accelerators are built on the Microsoft Dynamics CRM platform to customize the functionality to fit the requirements of a specified market.


RSM Services

Traditional CRM functionality

CRM is all about capturing and managing information from marketing activities, direct contact, inquiries, sales and other customer interactions.


RSM Services

CRM as a development platform

xRM is where organizations leverage built-in functions and capabilities within Microsoft Dynamics CRM to manage additional aspects of a relationship.